Return & Shipping Policy Generator
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Return & Refund Policy
RETURN & REFUND POLICY — HydroPeak We want you to love your order. If you're not satisfied, you can return most items within 30 days of delivery. ELIGIBILITY To be eligible for a return, items must be unused, in original packaging, with proof of purchase. The following items can't be returned: gift cards, personalized items. HOW TO START A RETURN Contact us at support@hydropeak.com with your order number and the item(s) you'd like to return. We'll reply with return instructions. Items sent back without first contacting us may not be accepted. RETURN SHIPPING Customers are responsible for return shipping costs, which are non-refundable. DAMAGED, DEFECTIVE OR WRONG ITEMS Please inspect your order on arrival and contact us within 7 days if an item is damaged, defective or incorrect, with photos, so we can make it right. REFUNDS Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds are issued to your original payment method within 5 business days. Your bank or card issuer may take additional time to post the refund. EXCHANGES The fastest way to get a different size or color is to return the original item and place a new order. QUESTIONS Contact us at support@hydropeak.com. This policy does not affect your statutory rights under applicable consumer law.
Shipping Policy
SHIPPING POLICY — HydroPeak ORDER PROCESSING Orders are processed within 1–2 business days, excluding weekends and holidays. You'll receive a confirmation email with tracking once your order ships. DOMESTIC SHIPPING Standard (3–7 business days), Express (1–3 business days). Orders over $50 ship free with standard shipping. Shipping costs and delivery estimates are shown at checkout. Delivery times are estimates and may vary during peak periods or due to carrier delays. INTERNATIONAL SHIPPING We currently ship only within our home country. LOST OR DELAYED PACKAGES If your tracking hasn't updated in several days or your package is marked delivered but hasn't arrived, contact us at support@hydropeak.com and we'll work with the carrier to resolve it. WRONG ADDRESS Please double-check your shipping address at checkout. We can't be responsible for orders shipped to an incorrect address provided by the customer, but we'll help where we can. QUESTIONS Contact us at support@hydropeak.com.
Templates for general guidance only — not legal advice. Consumer laws (such as the EU’s 14-day withdrawal right) may require different terms where you sell.
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What a good policy covers
Clear policies reduce support emails, disputes and chargebacks — and are required by many payment providers.
Returns
Return window, item condition, how to start a return, who pays shipping, damaged items and non-returnable products.
Refunds
When and how refunds are issued, and how long they take to reach the customer.
Shipping
Processing time, shipping options, free-shipping threshold, international shipping, duties and lost packages.